My Experience

I have extensive experience as both an Executive Assistant and as the Project Manager in separate roles across my career.

BT

I have completed many projects, but one i am most pleased with is an internal project for our staff. It won at the European call centre awards for its implementation of care into our customer services for our front line staff, to protect them from abuse, sadly from customers. The data was analysed, a new process designed and trained out and implemented, this dramatically improved working conditions. I have run many projects either saving or making the company millions, whether in fraud and breaches to our T&Cs, to new products and launching new apps. I worked across 3 brands to ensure a consistent collaborative approach was achieved between all businesses.

Orange

I worked for the Chief of Customer Services in a EA role, running her diary, dealing with all key stakeholders, extensive travel.

BreakingViews

I was EA to the Chairman and Editor-in-Chief. I managed all personal and business needs, from extensive diary and travel plans to proof reading to business relationships with external contacts. Publishing articles, books and planning events.

EE

In a project management role, i implemented new launches, IT infrastructure, managed our outsource partners to align to our internal products, tracked and improved key KPI metrics.

Reuters Breakingviews

Moving from a small independent business to merge with a very large company. I managed the transition and integration into Thomson Reuters. Continued with my EA responsibilities, running the financial budget for our department, travel and internal processes. Finally ending up with an assistant myself.

M Beattie Accountants

I started my career as a PA to help the CEO from admin to presentations. I even redesigned their website, while completing my degree in History and Politics.